999 Bad Privacy Policy – Your data, our responsibility

1. Introduction & Scope

999 bad (referred to as "we", "us", or "999 bad") is a trusted online betting and gaming platform in Bangladesh. Protecting your privacy is part of our business responsibility — not just a legal obligation.

This Privacy Policy applies to the 999 bad website, mobile site, and all digital services. It is in effect whenever you open an account, place bets, play games, or contact our customer support.

This policy covers our Terms & Conditions and Responsible Gaming Policytogether with 999 bad forms a complete legal framework. We recommend reading all three documents together.

1.1 Purpose of This Policy

The purpose of this Privacy Policy is to clearly explain what information 999 bad collects, how it is collected, why it is used, and how long it is retained. We believe transparency about data is the foundation of genuine trust.

2. Information We Collect

999 bad collects only the information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy. The types of information we collect are outlined below:

2.1 Identity Information

• Full Name (as per National ID)
• Date of birth and gender
• National ID number or passport number (for KYC verification)
• Address (current and permanent)
• Phone number and email address

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Deposit & Withdrawal History
• Transaction Amount & Time
• Payment method type

2.3 Activity Data

• Betting & Gaming History
• Duration and nature of active sessions on the platform
• Preferred sport or game category
• Bonus and Promotion Usage Records

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Login time and location data
• Cookies & session data

3. How information is collected

999 bad collects information through several methods. Our goal is to keep you informed about each one.

3.1 Direct Collection

We collect information directly from you when you fill out the registration form, submit KYC documents, contact support, or provide payment details.

3.2 Automatic Collection

When you use the 999 bad platform, our systems automatically collect technical data, including your IP address, browser information, cookie data, and usage patterns.

3.3 Collection from third parties

Limited information may be collected from payment processors (bKash, Nagad, Rocket), identity verification services, and fraud prevention providers. In such cases, the respective privacy policies of those providers also apply.

4. Purpose of Data Use

Collected data is used only for specified purposes. 999 bad never misuses data or uses it beyond its stated purpose.

• Creating and managing your account and ensuring its security
• Providing betting and gaming services
• Processing deposits and withdrawals
• Ensuring KYC verification and legal compliance
• Preventing fraud and money laundering
• Providing customer support
• Improving platform functionality and user experience
• Sending responsible gaming alerts
• Sending relevant offers and promotions (with your consent)
• Legal compliance

5. Data Sharing Policy

999 bad shares your information with third parties only in very limited and specific circumstances, and strictly under formal agreements.

5.1 Who We Share Data With

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: Information is shared with approved verification services for the KYC process.
• Law enforcement: Information may be disclosed to the relevant authorities when required by legal order or obligation.
• Technology partners: Limited data is shared with trusted technology partners solely to operate the platform.

5.2 Never Shared

• To advertisers or marketing companies
• To other betting platforms
• To any unrelated third party without your consent

6. Data Security Measures

999 bad uses industry-leading technology to protect your data. Our security infrastructure is built on a multi-layered protection framework.

• All data transmissions are secured with 256-bit SSL/TLS encryption
• Data stored in our database is protected with AES-256 encryption
• Two-factor authentication (2FA) available
• 24/7 security monitoring and anomaly detection
• Regular security audits and penetration testing
• Strict internal access control policy
• Rapid response procedures in the event of a data breach

7. Cookie Policy

999 bad uses cookies on its platform. Cookies are small data files stored in your browser that help improve your experience.

7.1 Types of Cookies We Use

7.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform. Disabling analytics and functionality cookies is entirely at your discretion.

8. Data Retention Period

999 bad retains your data only for as long as necessary. Once the retention period expires, data is securely deleted or anonymized.

• Active Account: All information is retained for as long as the account remains active.
• Closed Accounts: Data is retained for a minimum of 5 years after account closure (for legal compliance).
• Financial Records: Transaction records are retained for up to 7 years.
• KYC Documents: Retained for 5 years after the last activity.
• Support Conversations: Up to 2 years from the date of resolution.
• Cookie Data: Automatically deleted after a set retention period.

9. Your Rights

As a 999 bad platform user, you have important rights over your own data. We fully respect each of these rights.

To exercise these rights, support@999bad.appto email us. We will respond within 30 days.

10. Minor Protection

999 bad strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any information from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• Accounts identified as belonging to a minor are closed immediately.
• Collected data is securely deleted.

11. International Data Transfers

999 bad's technology infrastructure may operate across international data centers. Even if your data is stored or processed outside Bangladesh, the same level of security and privacy protection is guaranteed.

• All international partners are bound by strict data protection agreements.
• Encryption is always applied when transferring data.
• International partners undergo regular security assessments.

12. Privacy Policy changes

999 bad may update this Privacy Policy when necessary. We will notify you before making any significant changes.

• You will be notified by email or via the platform before any major changes take effect.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

13. Contact & complaints

For any privacy-related questions, concerns, or requests, please contact our Data Protection team:

• Email: support@999bad.app
• Live Chat: Click the chat button at the bottom right of the website
• Service Hours: 7 days a week, 24 hours a day
• Response time: Usually within 24–48 hours

Our On the FAQ page Get answers to common privacy-related questions.